∞Connect Infinity
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AI-first customer resolution

Connect Infinity

Every customer query. One intelligent path to resolution.

Capture conversations across every channel, resolve routine issues with AI, and bring in your team only when human attention matters.

Available 24/7 Human handoff included Full journey tracked
Live resolution demo
Synthetic data
RT
Customer

I sold my shares yesterday. When will I receive the money?

CI AI Automated

I can check that for you. Your account stays protected while I verify the relevant transaction.

Query capturedWeb chat
Intent understoodRefund status
Customer matchedAccount verified
Resolution preparedNo agent required

AI handles the repeatable work.

Fasteranswers across every channel
Smallerqueues for human teams
Clearerresolution and customer history
See the platform

One resolution layer

Customer service that moves at the speed of the question.

Connect Infinity sits across your channels, knowledge, customer data and service workflows. It understands the request, chooses the next best action and keeps the journey intact.

Voice Email Chat Social
CI IntelligenceUnderstand · Decide · Act
Resolved by AI Workflow completed Ticket updated Human handoff

More than a chatbot

Built to resolve, not just respond.

Answers are useful. Outcomes are better. CI combines conversation intelligence with operational workflows so the customer can move forward.

01

Answer

Respond from approved knowledge with a consistent brand voice.

02

Act

Trigger workflows, verify status and complete routine service tasks.

03

Escalate

Move complex conversations to the right person with full context.

04

Learn

Turn every outcome into clearer reporting and stronger automation.

Omnichannel by design

One brain. Every conversation.

Customers should not have to repeat themselves when they change channels. CI maintains one service context across the journey.

Voice

AI calls, live calls, queues and recordings

Available

Email

Understand, reply, summarize and create tickets

Available

Web chat

Instant answers grounded in your knowledge

Available

Social

Meta and social messaging in one roadmap

Roadmap

Human when it matters

The AI knows when to step aside.

Escalation is part of the resolution design. When a request needs empathy, judgment or approval, the right person receives the complete story instead of a blank screen.

  • Customer identity and intent
  • Conversation summary and transcript
  • Ticket, channel and previous activity
  • Suggested next action
Escalation · Refund exceptionPriority
RT
Raj ThapaVerified customer · Voice
Needs attention
AI SUMMARY

Customer is following up on a delayed settlement. Standard timeline has passed. Transaction and contact details are verified.

Previous contactYesterday, chatCurrent ticket#CI-2841

Proven in high-trust service

Designed for businesses where every answer matters.

Connect Infinity is shaped by real support operations in financial services, where identity, accuracy, auditability and timely resolution are essential.

The same foundation adapts to growing service teams across industries without losing control.

Pricing that follows value

Scale resolution, not seat count.

Choose a platform foundation, then add the AI usage and channels your customers need. Final pricing is tailored to volume, integrations and rollout scope.

For focused support teams

Launch

CustomPlatform + usage + channels

Start resolving common questions with AI across chat and email.

  • AI knowledge assistant
  • Web chat and email
  • Unified ticketing
  • Core analytics
Most complete

For growing operations

Scale

CustomPlatform + usage + channels

Add voice, deeper automation and coordinated human handoffs.

  • Everything in Launch
  • AI voice and call management
  • Workflow automation
  • Customer 360

For regulated service teams

Enterprise

CustomPlatform + usage + channels

Control multi-team or multi-tenant operations with tailored governance.

  • Everything in Scale
  • Advanced security controls
  • Custom integrations
  • Dedicated rollout support

Trust is a product feature

Controlled intelligence for customer operations.

Identity and accessRole-based controls and tenant isolationGrounded AIApproved knowledge and explicit guardrailsOperational traceabilityConversation, ticket and workflow history

Practical questions

Before you bring AI into the conversation.

Does Connect Infinity replace our support team?

It handles repeatable queries and tasks first. Your team stays in control of exceptions, sensitive cases and conversations that need judgment.

Can the AI answer from our own information?

Yes. Responses are grounded in the knowledge and policies you approve, with escalation rules for uncertain or restricted requests.

What happens when a customer needs a person?

The conversation can move to an available agent or queue with the customer identity, summary, transcript and any ticket context already attached.

Can we start with only one channel?

Yes. Start with the highest-value channel and add voice, email, chat or social channels as your resolution model matures.

How is pricing structured?

Pricing combines a platform subscription with the AI usage and channels you enable, so value is tied to automation and resolution rather than only agent seats.

Start with one journey

Let your customers experience the answer, not the queue.

See how Connect Infinity can resolve your highest-volume customer questions and give your team room for the work that needs them.